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Enterprise Service Management for Service Providers

Reduce service provider operational costs and improve customer satisfaction.

Deliver more, faster

Ivanti’s Enterprise Service Management portfolio for service providers enables you to reduce operational costs, while improving organizational productivity and elevating the customer experience.

CIO dashboard

Secure by Design

Ivanti was the first signatory to the secure by design pledge. As a service provider you need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure, and responsible technology to your customers.

Ivanti CEO Jeff Abbott signing the pledge.

Flexible multitenancy

Ivanti provides native multitenancy out of the box, without the need to purchase additional modules. Natively built into the platform, it enables you to meet your customers' needs and offer services that grow with your business.

A man and woman smiling while looking at a computer monitor on the woman's desk.

Efficient customer onboarding

As a service provider, you need the ability to quickly and efficiently onboard new customers. With native organizational structures that form the backbone of multitenancy, you can easily onboard customers and begin providing services sooner.

Two men and one woman looking at a laptop monitor on a desk in front of them all.

Exceptional customer experiences

Provide exceptional customer experiences with unique branded self-service portals that offer a window into your organization. Empower your customers to experience interactions on any device, whether it's a desktop, mobile phone or tablet.

A woman smiling and looking at a laptop screen in front of her.

Reduce operational costs

Native out-of-the-box multitenancy, low-code configuration, seamless integrations and rapid onboarding reduce operational costs while growing your business and delivering exceptional experiences to customers.

A woman smiling and looking at a smartphone held in her hand

Secure and trusted capabilities for you and your customers

Streamline your service provider processes by removing complexity, reducing time and costs and delivering better and faster to your customers.

Service management

Provide IT service management and extend its reach beyond IT to encompass HR, facilities, PMO, GRC and security operations, all while utilizing the same secure multitenant platform.

Integration made easy

With more than a thousand connectors and predefined templates for a variety of applications, your organization will get up and running in no time.

Low-code/no-code

Easily configure your environment without coding. Adapt your environment quickly, however you need.

Asset management

Implement end-to-end asset lifecycle management, from request to disposal, to maintain full visibility and control over your assets.

Automation

With out-of-the-box and easy-to-configure automation workflows, deliver efficiencies across service management, asset management and external systems.

Artificial intelligence

Built-in AI allows you to effortlessly correlate issues across your entire environment, swiftly create incident summaries, effortlessly construct knowledge articles, and efficiently build dashboards.

Self service

Provide self-service portals tailored to your customers' needs, offering a unified service provider service management platform.

Visibility

With built-in dashboards, you gain clear visibility across your organization to manage customer data effectively and deliver important metrics.

Centralized workload

By utilizing our universal work list, you can obtain a centralized view of all your customer tenants, enabling you to precisely identify and prioritize your tasks.

Related products

Achieve better outcomes for your customers and your entire business.

Ivanti Neurons for ITSM

Modern service delivery for IT and beyond.

Ivanti Neurons for ITAM

Total visibility of your software assets from purchase to disposal.

Ivanti Neurons iPaaS

Simplify the process of creating and managing integrations with our low-code/no-code integration solution.

Ivanti Neurons for PPM

Real-time project portfolio management so you can deliver on time and within budget.

Ivanti Neurons for Security Operations

Manage and automate remediation of vulnerabilities, as well as security events and incidents, utilizing best practices.

Ivanti Neurons for GRC

Reign in risk and cybersecurity spend with a modern approach to GRC.

Ivanti Neurons for HR

Deliver streamlined and automated HR service management for a more efficient and productive employee experience.

Ivanti Neurons for Facilities

Meet the needs of business operations by automating facilities workflows and projects.

Artificial Intelligence

Harness the power of Generative AI to streamline processes, enhance efficiency and deliver exceptional customer experiences.

Discover how Ivanti Neurons for ITSM can help you optimize resources and increase productivity

Modernize your ITSM software to deliver more value.